Terms and Conditions
Ticketing
For tickets purchased online or by phone, an email confirmation will be sent automatically. To reduce printing and paper use, JAM does not issue physical tickets.
Tickets are non-refundable. However, if an event is sold out, JAM may be able to resell your tickets on your behalf.
Attendance and Admission
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the House Manager.
Mobile phones, smart watches, pagers, and all electronic devices must be silenced throughout the performance.
The use of cameras, recording equipment, or any form of digital photography or audio/video capture is strictly prohibited.
Filming and Photography
Ticket holders consent to being filmed, photographed, or recorded as part of the audience.
JAM retains all intellectual property rights in such recordings. By attending, audience members agree to assign any rights in those recordings to JAM and waive any related moral rights.
Programme Changes
JAM reserves the right to make alterations to advertised artists, programmes or venues without obligation to refund or exchange tickets.
Accessibility
JAM aims to make all performances and events accessible. If you have specific access needs or require assistance, please contact us in advance at info@jamconcert.org so we can make suitable arrangements.
Data Protection
Any personal data collected during the ticketing process is handled securely and in accordance with JAM’s Privacy Notice .
Governing Law
These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Cookie Policy
JAM’s website uses cookies to ensure the best possible experience for our visitors. Cookies are small text files stored on your device that help our site function properly and allow us to understand how it is being used.
We use cookies for the following purposes:
Functionality: to maintain your state within the site, particularly when using our online store or completing forms.
Analytics: to gather anonymous information about visitor numbers, behaviour, and site performance, helping us improve your experience.
We do not use cookies to deliver targeted advertising, and no data collected through cookies is sold or shared with third parties beyond the purposes listed above.
You can refuse or delete cookies through your browser settings at any time. Doing so should not affect your ability to use the main features of our website.
If you have any questions about how JAM uses cookies, please contact us at info@jamconcert.org.
Privacy Notice
JAM is committed to protecting your privacy and handling your personal information responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and guidance from the Information Commissioner’s Office (ICO).
Information We Collect
We collect personal information that you provide directly to us through:
our website (including online forms and transactions),
emails or telephone calls with JAM, and
ticket purchases or other interactions with our services.
The information we collect may include:
your name
your address
your phone number
your email address
We do not collect sensitive personal information without your explicit consent.
How We Use Your Information
We use your personal information to:
keep you informed about JAM’s events, news, and offers,
send e-mail bulletins and updates (if you have opted in),
process transactions such as donations or ticket purchases, and
manage internal administration and analysis.
We do not sell, rent, or trade your personal information with third parties.
Your Communications Preferences
You will only receive communications from JAM if you have chosen to opt in. You can withdraw your consent or change your preferences at any time by contacting info@jamconcert.org.
Security and Data Storage
We take appropriate technical and organisational measures to protect your personal data. Information is stored securely on protected servers, accessible only to authorised JAM employees or approved contractors who require it for their work.
Sharing Information
We may disclose your personal information only if required by law or regulation, to assist police investigations, or to protect JAM’s rights and the safety of others.
Links to Other Websites
Our website may contain links to other websites. JAM is not responsible for the privacy practices or content of those sites, so please review their privacy policies separately.
Children’s Privacy
If you are under 18 years old, you must obtain the consent of a parent or guardian before providing personal information to JAM.
Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right of access: to request copies of your personal data.
Right to rectification: to correct inaccurate or incomplete information.
Right to erasure: to ask us to delete your personal data in certain circumstances.
Right to restrict processing: to limit how your data is used in certain circumstances.
Right to object: to object to how your data is processed in certain circumstances.
Right to data portability: to request that we transfer your data to another organisation or to you.
You will not be charged for exercising any of these rights. We will respond to all valid requests within one month.
Contact Us
If you have any questions, comments, or complaints about how we handle your data, please contact: info@jamconcert.org
If you are not satisfied with our response, you may also contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
Volunteer Policy
In line with the latest Volunteering England and Home Office guidance, JAM’s Volunteer Policy ensures that volunteering with us is a valuable, safe, and fair experience for everyone.
Purpose and Scope
Volunteers are at the heart of JAM’s work, helping us deliver inspiring arts events safely and professionally. This policy outlines how we support, manage, and protect everyone who volunteers with JAM on the Marsh and other JAM activities.
Our Commitment to Volunteers
Fairness and inclusion: All volunteers are treated fairly and with respect. JAM is an inclusive organisation, welcoming volunteers of all backgrounds, abilities and ages (from 17 years and above).
Expenses: JAM reimburses volunteers for out-of-pocket expenses only, such as travel and subsistence.
Health and safety: As part of our Health & Safety Policy, JAM conducts venue-specific risk assessments, which are shared with all volunteers before each event.
Comfort and wellbeing: Volunteers have access to tea, coffee and tap water at every venue. We encourage everyone to bring a reusable water bottle.
Visibility and safety: Volunteers receive JAM T-shirts to ensure they are easily identifiable, along with sunscreen and high-visibility jackets for outdoor events.
Training: JAM offers First Aid training to volunteers who are not currently up to date.
Rota and breaks: A volunteer rota is maintained to ensure adequate breaks, allowing everyone to enjoy festival events free of charge.
Supervision and support: Each volunteer team is supervised by a JAM staff member or event manager, who is available for guidance and support throughout the event.
Safeguarding: JAM is committed to providing a safe and welcoming environment for all. Sarah Armitage (JAM Administrator) is DBS-checked and holds a Chaperone Licence. She accompanies volunteers at any events involving vulnerable people.
Insurance: Volunteers are covered by JAM on the Marsh’s public liability insurance with Zurich Insurance.
Recruitment and Induction
Volunteers are briefed before their first event, including an introduction to JAM’s values, safeguarding approach, health and safety guidance and the specific duties of their role.
Data Protection and Confidentiality
Volunteer information is held securely and used only for administration purposes, in line with JAM’s Privacy Notice and the UK General Data Protection Regulation (UK GDPR).
Problem-Solving
Any concerns or grievances raised by volunteers will be handled promptly and fairly in line with JAM’s internal procedures.
